New Functionalities of the FMA

One of the most remarkable features of the FMA2 is its dynamic workflow functionality. We understand that each organization operates differently, so we’ve designed the app to adapt to the customers’ specific needs. With the dynamic workflow, clients have the power to design and modify the steps users go through while working on a ticket. No more rigid procedures, but a system that reacts to changes in the workflow definition, allowing for unmatched flexibility and efficiency.

Optimized Work Time Tracking with My Day
Keeping track of time has never been easier. Thanks to the innovative My Day functionality, the FMA2 empowers users to log and manage their work time efficiently. Based on dynamic workflow principles, My Day can be configured according to users’ unique requirements. In addition, gain deeper insights into daily activities, enhance time allocation, and achieve peak productivity with ease.

Customizable Individual Reporting Forms
Addressing unique reporting needs is now a breeze with FMA2. Customers can create personalized reporting forms tailored to their specific requirements. Customers have the freedom to decide what information is crucial for their organization, what questions should be asked during and after working on a ticket, and even tailor forms based on previous answers and other relevant factors. With this level of customization, this feature ensures the capture of precise data, enhancing decision-making processes across the organization.

Automated Time Tracking for Enhanced Productivity
Our commitment to streamlining tasks is evident in the FMA2’s automated time-tracking feature. The app intuitively calculates the time spent in each workflow step, eliminating the need for manual tracking. This seamless automation allows users to focus on what truly matters – implementing the tasks at hand – without worrying about time management. This eliminates manual data entry and reduces the users’ administrative burdens.