Paper forms are time-consuming, error-prone, and not environmentally friendly.

Until now, the client had been using paper forms to document their maintenance processes, such as accident reports, vandalism, switch cleaning in the rail network, and more. The information then had to be manually entered into the SAP system, which was both time-consuming and prone to errors.

Digitizing the maintenance process with interactive forms has made a huge difference in easing the technicians’ daily workload.

The client immediately saw the value in our solution. At the time, they were already using oxandoONE, so adding the interactive forms as an additional feature was easy to implement and offered great benefits. “The client understood it right away,” says Klaus Schneider, Head of Consulting at oxando. The project kicked off in February this year, and today, over 170 technicians are using the solution. The added value is clear, and it’s reflected in the numbers.

“This was my first big project at oxando, and it’s been really rewarding so far. Working with the project manager and department head has been great—friendly and with a positive atmosphere. We talk every week and have built a strong, trusting relationship,” says Carla. “The technicians have really embraced the new system. I can see how much the digital forms are helping to lighten their workload, and it’s so motivating for me. We’re already planning more projects that will be starting soon, and I’m excited for that.”

“The technicians love the interactive forms because they’re easy to use, can be customized to their needs, and make their work much easier,” says Carla.