Fieldcode is built on over 20 years of global experience in service automation, designed to handle complex maintenance processes with ease. Recognized in the Gartner Market Guide for Field Service Management, Fieldcode’s Zero-Touch automation covers every stage of the maintenance cycle, from initial service requests to assigning technicians to the job site, without manual involvement. This approach helps businesses increase efficiency, reduce downtime, and boost customer satisfaction.
Key features of Fieldcode Zero-Touch processes:
• Zero-Touch ticketing and Customer Portal
Customers can book, reschedule, or cancel maintenance appointments directly through an online portal, eliminating phone calls and reducing admin work. They receive real-time status updates and notifications by SMS or email, and can track progress independently. This smart system ensures that requests are promptly converted into tickets with verified details, ready to be scheduled.
• Zero-Touch scheduling and route planning
Fieldcode’s automated scheduling system assigns work orders based on technician skills, availability, and location, ensuring the right technician with the right parts is sent to each job. Routes are optimized in real time to account for parts pick-up, dropoff points, and technician locations. The system balances workloads, prevents delays, and minimizes the need for manual adjustments, even for customer self-scheduled jobs.
• Mobile App for technicians
The Fieldcode Mobile App equips technicians with full access to work orders, spare part details, and step-by-step instructions—whether online or offline. Technicians are guided through each job, ensuring high-quality service and compliance, while status updates are sent back to the main office automatically.
• Zero-Touch monitoring
Fieldcode keeps teams and customers informed with live alerts, status updates, and intelligent analytics. Real-time tracking ensures everyone stays up to date, while analytics offer insights for improving resource allocation, and proactive maintenance. With Fieldcode’s cost-effective, automated solution, businesses can streamline maintenance operations, reduce manual effort, and deliver exceptional service with optimized productivity.
